Shipping policy
Shipping Policy
Last Updated: August 2026
At House of HBX, we offer FREE SHIPPING across India on all standard orders.
We carefully pack every order before dispatch and work with reliable courier partners to deliver your fragrance safely to your doorstep.
1. Delivery Timeline
Orders are typically delivered within 5–7 working days after dispatch.
Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Remote and non-serviceable locations may require additional delivery time.
2. Free Shipping Across India
All standard HBX orders qualify for FREE SHIPPING anywhere in India.
There are no additional standard shipping charges at checkout.
3. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 working days after successful payment and order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Processing times may occasionally be longer during product launches, promotional periods, or periods of unusually high order volume.
4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation and tracking information through the contact details provided with your order.
You can use the tracking information to follow your shipment until delivery.
5. Courier Partners
HBX works with established logistics and courier partners to deliver orders across India.
The courier partner may vary depending on your delivery location and service availability.
6. Delivery Delays
While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to:
- Public holidays
- Severe weather
- Natural disasters
- Courier service disruptions
- Transportation issues
- Remote delivery locations
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
We appreciate your patience in such circumstances.
7. Incorrect Delivery Information
Customers are responsible for providing accurate:
- Name
- Shipping address
- PIN code
- Mobile number
- Email address
Please carefully check your details before placing your order.
If an order has already been dispatched, changes to the shipping address or registered contact number may not be possible.
If an incorrect address or contact detail results in an unsuccessful delivery, additional shipping or re-dispatch arrangements may be required.
8. Delivery Attempts
Our courier partner may make multiple delivery attempts before returning an undelivered package to the sender.
Please ensure that someone is available to receive the package and that your phone number remains reachable during the delivery period.
9. Undelivered or Returned Shipments
If a shipment is returned to HBX because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated unsuccessful delivery attempts, please contact us at:
We will review the situation and determine the appropriate next steps for re-dispatch.
10. Delivery Inspection
We strongly recommend inspecting the outer package at the time of delivery.
If the package appears damaged, opened, tampered with, wet, or otherwise compromised, please follow the procedure described in our Return & Refund Policy before accepting the shipment where possible.
For damaged or tampered orders, customers should retain the packaging and record an unboxing video.